Advice from the Pros #9: Allissa Haines

Our Advice from the Pros series of blog posts will highlight one of the leaders in the massage and bodywork field once a week. Allissa Haines is our featured expert this week.

Allissa Haines owns a thriving massage practice and wellness center in Plainville, Massachusetts. She creates business and marketing resources for other massage therapists at www.massagebusinessblueprint.com and is known for being ridiculously in love with massage, scotch, and cupcakes.

My most effective client retention strategy is …

Allissa Haines: Asking, after working on the primary issue, "Is there anything I missed here or any spot you want me to go back to?” This ensures the client feels heard and gets the massage they sought.

The customer service experience that taught me the most about how to treat my own clients is ...

Allissa Haines: Every terrible massage I’ve ever had. Especially the one where the therapist ignored my neck, after I specifically asked for work on my neck.

The technology tool that has benefited my practice the most is …

Allissa Haines: Online scheduling. It’s reduced my workload, cut down on no-shows and cancellations, and helped me maintain control and boundaries with my schedule. 

My marketing advice for therapists is …

Allissa Haines: Learn it. Plan it. Do it. Accept that there is a learning curve and make the effort to learn all about marketing. Plan an approach, write out the steps, and then actually do those things. 

This blog was created from Massage & Bodywork’s July/August 2017 Business Side column "Advice from the Pros.

Category: 

News

Florida Extends License Renewal Date

Due to Hurricane Idalia’s devastating impact, license renewal deadlines have been pushed back for some professionals, including massage therapists and their businesses. Practitioners now have until October 2, 2023, to renew their professional and establishment licenses.

New Jersey, New Rules? Comment Before October 6!

The New Jersey Board of Massage and Bodywork Therapy issued proposed rules that would impact clinical education, continuing education, and devices that cause percussions or vibrations.

Blog

Benefits

Featured ABMP Discount Partner: Spafinder

Spafinder has been a trusted resource for well-being and self-care for more than 30 years. With gift cards sold in 40,000 retail locations and more than 4 million Spafinder.com visitors annually, it’s a perfect additional revenue stream for your business. For a limited time, ABMP members can try Spafinder’s Enhanced listing for six months for only $2 per month (typically $79 per month). After that, members can continue receiving the benefits of this program at a reduced rate of $29 per month.

Podcast: Smart Phone, Dumb Biomechanics

In this episode of The ABMP Podcast, Kristin and Darren speak with David Lesondak about how smartphones affect the biomechanics of neck tilt and ergonomic considerations people can take to avoid excessive smartphone-related neck tilt.

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