Ep 86 – Telephone Tag: Voicemail Dos and Don’ts

Voicemail icon in front of soundwaves

Are you using your voicemail in a professional manner? Is your voicemail always full, allowing no one else to get through? Do you even have a voicemail message, or is there just a lonely “beep”? Having made thousands of calls to practitioners over the years and often hearing no professional connection to their practices, co-hosts Kristin Coverly and Darren Buford discuss why having a professional voicemail message is the gateway to your business. Has there ever been such low-hanging fruit to improving your practice in under five minutes?

Resources:

Brandon, John. “Voicemail is Now Officially Dead. Here’s What Killed It.” Inc. January 12, 2018. www.inc.com/john-brandon/voicemail-is-now-officially-dead-heres-what-killed-it.html.

McClain, Colleen. “Most Americans Don’t Answer Cellphone Calls from Unknown Numbers.” Pew Research. December 14, 2020. www.pewresearch.org/fact-tank/2020/12/14/most-americans-dont-answer-cellphone-calls-from-unknown-numbers.

Author Images: 
Kristin Coverly, licensed massage therapist, educator, and director of education for ABMP
Darren Buford, host of The ABMP Podcast
Author Bio: 

Darren Buford is editor-in-chief of Massage & Bodywork magazine and senior director of communications for ABMP. Contact him at darren@abmp.com.

Kristin Coverly, LMT, is director of profession education for ABMP. Contact her at kristin@abmp.com.

Sponsors: 

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About our sponsors:

Anatomy Trains

Anatomy Trains is a global leader in online anatomy education and also provides in-classroom certification programs for structural integration in the US, Canada, Australia, Europe, Japan, and China, as well as fresh-tissue cadaver dissection labs and weekend courses. The work of Anatomy Trains originated with founder Tom Myers, who mapped the human body into 13 myofascial meridians in his original book, currently in its fourth edition and translated into 12 languages. The principles of Anatomy Trains are used by osteopaths, physical therapists, bodyworkers, massage therapists, personal trainers, yoga, Pilates, Gyrotonics, and other body-minded manual therapists and movement professionals. Anatomy Trains inspires these practitioners to work with holistic anatomy in treating system-wide patterns to provide improved client outcomes in terms of structure and function.

Website: anatomytrains.com   

Email: info@anatomytrains.com    

Facebook: facebook.com/AnatomyTrains   

Instagram: instagram.com/anatomytrainsofficial

YouTube: youtube.com/channel/UC2g6TOEFrX4b-CigknssKHA   

Coaching The Body

Coaching The Body™ is a highly unique approach to therapeutic bodywork that integrates traditional Thai massage techniques, trigger point therapy, and modern neuroscience as a means of efficiently treating pain and restoring normal motion across joints. Manual therapists and movement professionals all over the world have used the Coaching The Body™ approach to relieve pain, unravel complex conditions, and grow their practices. Coaching The Body™ offers both in-person and online training, including a full CTB certification program consisting of 7 body area courses, an apprenticeship program, and a growing online course catalog. 

Website: coachingthebody.com 

Email: admissions@thaibodywork.com 

Facebook: facebook.com/CoachingTheBodyInstitute  

Instagram: instagram.com/coachingthebody

YouTube: youtube.com/channel/UCq52UPAjR_POE0fP_oyVgjA 

Handspring Publishing

Handspring Publishing specializes in professional-level books for massage therapists, osteopaths, yoga and Pilates teachers, physiotherapists, and other professionals who use touch or movement to help patients achieve wellness. Handspring Publishing’s books are written and produced to serve the professional and educational needs of health and medical professionals, musculoskeletal therapists, and movement teachers. Its list includes bestsellers like Fascial Stretch Therapy by Chris and Ann Frederick, Fascia: What It Is and Why It Matters by David Lesondak, and the just-published third edition of Pre- and Perinatal Massage Therapy by Carole Osborne, Michele Kolakowski, and David M. Lobenstine. Handspring’s books combine attractive and accessible presentations with an evidence-based approach to writing, including referencing the latest research findings. Authors are drawn from the ranks of highly respected teachers and experts in their area of specialization, including Kelly Bowers, Til Luchau, Robert Schleip, Graham Scarr, Gayle MacDonald, and Carolyn Tague, among others. ABMP members save 20% on regular list prices. Visit handspringpublishing.com and use discount code abmp20 to order. Shipping is free to all addresses in the United States and the United Kingdom.

Website: handspringpublishing.com

Email: info@handspringpublishing.com

Instagram: instagram.com/handspringpublishing

Twitter: twitter.com/HandspringLtd

Facebook: facebook.com/handspringpublishing

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