Service versus boundaries

   

bear-juggle

  Life is busy. A report bubbled up last week about the ineffectiveness of multitasking, which seems to—hold on, let me finish this over here—be a semi-recurrent theme in the media on occasion. My response to the comment that multi-tasking is inefficient: “Okay, tell me how to avoid it.” It feels darn near impossible, doesn’t it? (Hold on for a second, I have to take this call!)         Okay, I’m back. What was I saying? Oh right, life is busy. I am now a slave to my calendar and Things. It has to be on my calendar, and if I need to do it, I need to put it on my Things to-do list. Email is the front door to my life, and my inbox is the foyer.   I’ve referenced this before: my to-do list includes “work on strategic planning,” “call Dad,” “complete the mailing,” “give heartworm medicine to the dogs,” and “write blog post” (check).   Is this the pace of your life, too? How about your clients’ lives?   Has the number of cancellations in your practice increased in the past few years? Have you updated your cancellation policy? Do you have a cancellation policy?   What’s the best way to handle a no-show or last-minute cancellation? Can you get away with charging someone when you don’t provide them service? How do you balance a commitment to serve and establish respect for your boundaries and policies?   There is a business maxim that states, “Policies cost money, customers make money.”   The bad news? There is no tidy answer at the end of this blog. I’d like to hear your thoughts about no-shows, cancellations, policies, time management, and heartworm pills. Okay, I gotta run to a meeting—    
Category: 

News

Nevada Introduces Massage Compact Bill

The Nevada legislature introduced Senate Bill 270, the Massage Compact, in March 2023. If you believe an interstate license would benefit massage therapists, write a letter to your representatives.

Blog

Eight Reasons Why I Love Being a Massage Therapist

Love Being a Massage Therapist

Taking inspiration from a recent ABMP Facebook thread on the subject, freelance writer and LMT Cindy Williams put together a list of her top eight things she loves about being a massage therapist.

Benefits

Podcast: Humbitious: Low-ego, high-drive Leadership

In this episode of The ABMP Podcast, Kristin and Darren are joined by professor and author Dr. Amer Kaissi to discuss how humility and ambition converge to make a great leader, the interesting dynamic between self-awareness and humility, and behaviors we can all learn to develop humble leadership within ourselves.

Featured ABMP Discount Partner: Milady

Raise awareness of domestic abuse, human trafficking, and practical infection control through Milady’s “Client Well-Being & Safety,” a free training available to ABMP members.

Please note: We have recently updated our Privacy Policy and Terms of Use. Learn more...