Just Ask

By Editorial Staff

Asking clients to rebook can feel like a daunting task, but it’s really no different than any other aspect of your practice. Just like the sheets need to get washed and the bills need to get paid, asking a client to rebook should be a standard part of your daily routine. All you have to do is ask.
Before your clients leave your office, and while they are still basking in the glow of the amazing massage or bodywork you’ve just delivered, ask if they would like to schedule their next appointment. It’s really that easy.
If they don’t know their schedule, you can suggest a few appointment times to consider, offer to send them an email reminder, or suggest you give them a call once they’ve had a chance to check the calendar. Don’t be discouraged if they can’t rebook at that moment, but don’t let the opportunity slip away either. Some therapists claim that implementing this simple practice doubled their business.
Want more client rebooking tips? Log in to www.abmp.com and check out the “Booking Repeat Business Toolkit” under Marketing Center.