Great customer service is the key to repeat business from clients. When you identify what your clients need and want, and initiate activities to ensure your processes and procedures support client satisfaction, you establish the foundation of a great customer service plan.
Back to course listAnne Williams is a licensed massage therapist, former esthetician, certified reflexologist, clinical hypnotherapist, registered counselor, aromatherapist, author, and educator. She has worked as a school director of education, massage instructor, CE provider, spa consultant, curriculum specialist, and director of education at Associated Bodywork & Massage Professionals (ABMP). She is currently the director of education at Massage Mastery Online. Her publications include Spa Bodywork: A Guide for Massage Therapists (2006) and Massage Mastery: From Student to Professional (2012). Learn more at www.plantspiritlife.com and https://massagemastery.online/.
