Webinar: Great Customer Service: Does Your Practice Have It?
Great customer service is the key to repeat business from clients. When you identify what your clients need and want, and initiate activities to ensure your processes and procedures support client satisfaction, you establish the foundation of a great customer service plan.
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Anne Williams is a licensed massage therapist, former esthetician, certified reflexologist, clinical hypnotherapist, registered counselor, aromatherapist, author, and educator. Before joining Associated Bodywork & Massage Professionals (ABMP) as director of education, Anne worked as a school director of education, massage instructor, CE provider, spa consultant, and curriculum specialist. While with ABMP, Anne developed an extensive library of in-person and online resources for professionals, schools, instructors, and students. She published Spa Bodywork: A Guide for Massage Therapists in 2006 and Massage Mastery: From Student to Professional in 2012. Learn more at www.plantspiritlife.com and https://massagemastery.online/.