Video Course: Emotion, the Client, and You

Richard Hill

Most massage therapists have experienced an emotional response from clients during a massage. This can range from personal talk to outbursts of tears and even more extreme reactions. How do you manage the emotional client? Are there ways to predict whether an emotional response will happen? How should the therapist respond? Is there a protocol that will help the client and protect the therapist? Join us for this stimulating discussion, where you’ll develop a better understanding of the highly impressionable mindset of the client during massage therapy and learn about the triggers behind emotional reactions. You’ll be better prepared for these situations as you discover how to best manage these incidents with practical, in the moment responses.

Back to course list
Course Outline
Learning Objectives
Richard Hill

Richard Hill is internationally recognized in the field of neuroscience and human behaviour. In addition to lecturing around the world to psychotherapists, he has also presented to the massage therapy community in Australia and Canada at both conferences and webinars on the nature of the emotional connections in the body. A board member of the Global Association for Interpersonal Neurobiology Studies (GAINS), he seeks to break down the dualist gap between brain and body. He is in private practice at the Davis Health Center in Sydney, Australia, which specializes in remedial massage therapy and lifestyle medicine. Learn more at

Topics and Techniques