Video Course: Effective Communication Skills for Massage Therapists
Delivering exceptional customer service is the key to building and sustaining any customer-focused business. The only way to do that is to thoroughly understand what your clients want, need, and expect. Learn five vital elements of communication needed to understand your clients' expectations. Use the structured format outlined in this presentation for communicating with your clients and deliver exceptional service every time.
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Rick Boden began his career as a spa director, overseeing spa services in the Mirage Hotel and the MGM Grand in Las Vegas. He become a massage therapist in 1991 and went on to own and operate his own day spa for over 10 years, later becoming a Massage Envy franchisee. As the director of employee brand engagement and education for Massage Envy, he created numerous training programs for massage therapists. He was passionate about helping massage therapists learn how to care for themselves in order to remain in the profession for as long as they can. Learn more at http://www.massageenvy.com/careers