Crisis Management Plan for Your PracticeBy Allissa Haines and Michael Reynolds
Recessions bring declines in sales and profits, as well as consumers reassessing their priorities. All in all, entering a recession may be the scariest time for businesses. Learn how to prepare for a recession and create a crisis management plan for your practice so you can be prepared for the worst.
If you rent your office space, the first step is to begin communicating with your landlord, if you haven’t already. Be clear about your situation and if you are entirely out of work, say so. Be clear that you have no idea how long you will be out of work and that you are exploring relief options for small business owners. Ask if they have any guidance or solutions on how to proceed. Your landlord may be willing to work with you on reduced or suspended rent throughout this time.
If your landlord is not flexible, you have more difficult decisions to make about keeping your space or giving notice, and you may need to seek legal advice about breaking a lease if it comes to that. But you won’t know anything until you open that communication. It could be more cost-effective to give up your space and start fresh when work picks up again, and there will likely be plenty of commercial spaces available as the economy rebounds.
If you also rent your residence, a similar conversation may be necessary with that landlord.
Get Your Numbers Together
Now is a great time to get up to date on your bookkeeping in order to create a solid crisis management plan. It will also be helpful to have your taxes complete and to know your last 12 months of income and expenses in order to file for any loans or grants you may be eligible for.
Talk to your accountant or tax preparer regarding when, if, and how much to pay your first and second quarter estimated taxes now that your income projections for the upcoming year have changed.
Keep a list of any appointments you have canceled and the amount of income you would have received from them. You may do this in your scheduling software, a spreadsheet, or old-style pen and paper. Do what works for you, but track it as you cancel appointments now, so you don’t have to rely on your memory later.
Lock Down Your Spending
Look at your last few months of transactions. Eliminate any of your auto-debits and subscriptions that you can. If you have monthly subscription services, try to drop down to a cheaper (or, better yet, free) level of service while your business is paused. Consider your bulk email provider, website hosting, bookkeeping software, scheduling system, phone, etc.
If you are paying utilities on your office space and can safely get to the office, turn the heat down, unplug everything possible, and consider canceling your internet service.
In your personal accounts, defer any payments you can, for as long as you can. You may be able to delay auto loans and reduce credit card payments with no penalties or fees. If it makes sense for you—and it’s necessary to maintain minimum cash flow for living expenses—pause your retirement investing temporarily (the key word being temporarily).
Do that math to figure out how long you can live on the cash you have. That will give you some perspective and help you create your crisis management plan moving forward.
Consider Additional Income Ideas
Don't know what to do if business is slow? If your client base is economically diverse, you may be able to extend to virtual services that complement your practice or sell your retail products online. A pause in massage may also give you time to consider an entirely new business.
Flexible online work options are only growing. You may have the skills to teach online or offer online services like web design, copywriting, transcription, or virtual assistant services.
Many of us came to massage from other careers and will venture off into new ones. Now could be a good time to explore those options and brush up on the necessary skills. Keep in mind, if you are receiving unemployment or SNAP benefits, you may also be eligible for free or very low-cost career training and education.
You’re Still a Massage Therapist
Even when you’re not putting your hands on your clients, you’re still a massage therapist. And your clients know that you are still their massage therapist.
Stay in touch with your clients. They could probably use a little reassurance from you. Now is a good time to share all the self-care and wellness tips you’ve gathered in your career. Post to your blog (or finally start one!) and share via email and social media. If you had to cancel clients, you could even check in with them at what was previously their appointment time.
Plan to Rebuild Your Dream Practice
While massage is paused, do some work on your business. Consider what you love and what you don’t. An extended absence is a great time to think about what you would do differently if you were starting from scratch. Soon enough, we will be starting fresh and the reemergence could be a great time to make the changes in your career that you’ve been thinking about for years.Find Allissa and Michael at www.massagebusinessblueprint.com, where you can catch up on all the latest podcast episodes and access resources to keep your massage business breathing.