Comments on: No Cold Bananas

By: Noe Silvas

Noe Silvas — Wed, 25 Jan 2012 11:51:24 +0000

Thanks a lot for the article.Much thanks again. Keep writing.

By: Kristi Gordon LMP

Kristi Gordon LMP — Sun, 06 Nov 2011 06:31:03 +0000

This really works. I’ve always included notes about my clients – their likes/dislikes, personal preferences, or made sure if they talked about an event or trip they were going on…then asked them at their next visit if they enjoyed it. One client review I received from my last client survey…said “I continue coming back because of you, you listen to my concerns and remember the things we talked about. I feel this is more personal then a place with multiple therapists. You have amazing options no other place I have been to has… You obviously have a passion for what you do and that makes all the difference.” A simple passion is why many of us chose this career and it is fundamental that we remember this during every customer contact.

By: Taya Countryman LMT

Taya Countryman LMT — Sun, 06 Nov 2011 03:06:08 +0000

Charting FOR the patient…great concept! Thanks

By: Donna Diakite

Donna Diakite — Fri, 04 Nov 2011 00:53:56 +0000

I feel the same way, Les…a banana should be at room temperature and knowing (y)our clinets likes and dislikes is critical. Some times I feel as if I “check-in” during a session too much until one day I did not, check-in enough. The next week when I saw the same client she said to me…”this time during our session would you please apply more pressure, last time it was not enough…” Wow, I thought, you can never assume and it is always good to ask, know and understand what a client likes and needs are…before they ask!

By: Sara

Sara — Fri, 28 Oct 2011 18:46:58 +0000

Nice teaser, great message.

By: Donna Hollenbeck

Donna Hollenbeck — Fri, 28 Oct 2011 18:28:55 +0000

Attending to client preferences helps them to understand that their sessions belong to them. It lets my clients know that I truly listen to their concerns and helps them to let go to a greater degree during the massage. I have clients who prefer no music at all and one who can only relax to heavy metal! Some cannot tolerate the scent of essential oils while others love to be just about bathed in them. It truly is all about customer service to build client trust and repeat business.

By: Anne

Anne — Fri, 28 Oct 2011 18:16:51 +0000

I like the visual links! Fun idea. I liked the reminder to know my clients better – to build relationships that matter – and to run my practice and my life with my heart first. One point of clarification – you don’t want to put these personal, not-related-to-the massage-session notes on your formal intake forms or chart notes because they are inappropriate if you should need to share (with the client’s consent of course) the client’s forms with another health provider. You didn’t suggest that they go on formal intake forms but it still seemed worth clarifying.

By: erin murphy

erin murphy — Fri, 28 Oct 2011 18:08:12 +0000

well Les.. you had me ..you pulled me in!.I was reading your title and thought Hmmmm? how DOES a banana relate to massage clients..I enjoyed the read!